Forum Discussion
New Digital Box Guide shows many channels blank
I have been using the new digital boxes for about a month now, and while most things seems to work ok so far, I have noticed that, when I bring up the guide, many channels that I know I’m subscri...
I have tried waiting - for up to 5 minutes - makes no difference. Also tried - 1) first changing to the channel that's showing up blank, then bringing up the guide, still shows up blank and 2) as you suggested, backing out of the guide, then clicking back in, still no data.
TELUS_Support
Official Support Team
Official Support TeamWe would recommend rebooting both the TV box but also the router to ensure the connection is established properly. Can you let us know if that helped?
I'm not sure what you mean by "connection is established properly" - all my digital boxes (3) are ethernet connected. In any case, the gateway (ActionTec 3200) has been rebooted, and I will observe. I should note that this problem does not necessarily occur every time I go into the guide - it is completely random.
- TELUS_Support
The issue may be related to how the boxes are wired directly. There's a lot of variables but it's worth checking if having the boxes connect via wifi and not ethernet fixes the problem. There may be a need to replace the router as well.
If this issue is ongoing, please send us a private message and we'll look at options to sort this out as soon as possible
