Forum Discussion
new android based boxes multiple problems
Hi: I am having all sorts of issues with the android based tv boxes. first: Our one box which is connected by ethernet, will on occasion go black for a bit then start again, there is no rhyme o...
TELUS_Support
Official Support Team
Official Support TeamHi mderick - sometimes performing a factory reset on the box will help clear performance issues. We recommend trying that.
The last point - we only allow a 90-day recording storage at this time. You can look for that show that you are watching in our On Demand section as a work-around
Thanks for the response.
I have multiple boxes that do the same thing. so I don't think a factory re-set will do much.
Are there any HDMI settings I can look at to see if that could be an issue between the devices.
as per your response on the 90 day storage, that seems to me to be a step backwards, I have recorded special programs and saved them for as long as I wished on the old system. is there a way to store them to an attached drive or something?
ps, special showings are not on demand.
thx
- TELUS_Support
Definitely could be a faulty power supply in terms of the black screen issue you're experiencing, which may also be the cause of the slow guide issue as well (though that could be an internet issue causing it as well). Both of these could be addressed by our Tech Support team. The default volume of channels is provider based, so you could always reach out to the provider itself if it's an issue. Our pause is for 15 minutes, with recordings the aforementioned 90 days. Our team is always looking for feedback on both of these so we'll be sure to pass it on to them as well.
I guess I'll have to contact tech support ... UGH ...
