Network - some features unavailable

Here are a few steps you can take to troubleshoot the problem:

Restart Your Equipment:

• Unplug your modem and Telus Boost units for about 30 seconds, then plug them back in. Wait for all devices to fully reboot.

Check Connections:

• Ensure all cables are securely connected and there are no loose connections.

Reset Router Password:

• If the Connect app is not recognizing the admin password for your router, try resetting the router password. You can do this through the web portal by logging in with the default credentials usually found on a sticker on the router.

Update Firmware:

• Make sure your Arcadyan router and Telus Boost units have the latest firmware updates. You can usually check for updates through the web portal.

Check WiFi Interference:

• WiFi interference can cause weak signals. Ensure your router is placed in a central location away from other electronic devices that could cause interference.

Test Different Devices:

• Try connecting different devices to the network to see if the issue is consistent across all devices. This can help determine if it’s a device-specific issue.

Contact Support:

• If none of these steps resolve the issue, it might be time to contact tech support for further assistance. Explain the steps you've already taken and the persistent issues you're facing.