Forum Discussion
My Wi-Fi App - can't view network devices
After updating My Wi-Fi App when I click on Network I receive two error messages: - "For iOS 14 and above, Local Network access must be ON for My Wi-Fi app to see and manage any network devices" -...
I just checked my app, it works fine. Could also try logging out if the app, restarting the phone and sign back in.
I tried to log out of the app and restart the phone with no success. I also deleted the app and reinstalled it on my phone.
I receive a message that I have no boosters and if I try to add a booster it says that "This feature is only available when you're connected to your home Wi-Fi" even though I am connected to my Wi-Fi.
- How did you delete the app? You need to “offload” the app first in settings before you hit delete. This way you delete the “documents and data” for the app, thereby starting with a clean install next time. Otherwise, when reinstalling, it puts all your settings back in place, and if they weren’t working, the frustration as well. This is assuming, by your username, your an Apple user like me. Android should just delete all data I believe.
I am not sure what you mean by "offload" the app in settings. I removed the app from my iPhone and selected Delete App so it deleted all of the information and the app was completed removed from my device.
When i reinstalled the app i had to re-enter all of my information, but the app still does not recognize that I am connected to my Home Wi-Fi.
- FuzzyLogic
Community Power User
I had issues with the My Wi-Fi app yesterday. It would not see any devices on my home network. Today it's working fine. Possibly an issue on Telus' end that's been resolved? Give it a try now and hopefully it works as expected.
The app still says I have no boosters connected and that I am not connected to my home Wi-Fi.
