Forum Discussion

Timeforfreedom's avatar
Timeforfreedom
Helpful Neighbour
7 years ago
Solved

My Telus mail account is not able to download my emails. There's a problem with my account settings

When I start my Microsoft mail program it won't download my emails. I keep getting the following message:    "We couldn't access this account: Telus. You might need to update your password, or give...
  • Nighthawk's avatar
    Nighthawk
    7 years ago

    Please confirm if your email settings match the following: 

     

    1. Incoming server (IMAP): imap.telus.net
      Port: 993
      Use the following type of encrypted connection: SSL/TLS
    2. Incoming server (POP3): pop.telus.net
      Port: 995
      Use the following type of encrypted connection: SSL/TLS
    3. Outgoing server (SMTP): smtp.telus.net
      Port: 465
      Use the following type of encrypted connection: SSL/TLS

    Another thing to consider. Make sure you don't have an antivirus program on your computer that is actively scanning for spam when you try to get your mail. Those programs have occasionally caused errors like this in the past.

jlarcombe's avatar
jlarcombe
Neighbour
6 years ago

I wish I could have had help from your link, however, it is saying that address can't take me anywhere. I am having the same problem as timeforfreedom so I hoped your link would help. I will try the other options.

 

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