Forum Discussion
My Internet Is Slower Since Upgrading
I have an issue with my Telus internet that I'm hoping someone might have an idea about. Today, I upgraded from Internet 25 to Internet 150, and my internet speeds are slower after the upgrade. Accor...
Are you connected by WiFi or Ethernet?
I'm on WiFi. Connected just as everything was when I was on Internet 25.
You need to determine if it's your WiFi connection that's slow or your Internet connection. Did you get a new router when you upgraded from 25 to 100? If so then the WiFi settings may be different.
Do you have desktop/laptop that can use Ethernet? If so then do a test over Ethernet as well.
I appreciate your responses.
The tech did install a new router when I upgraded. I brought an Ethernet cable home from work and connected it to my laptop. The download speed was 88.9 mbps while connected through the Ethernet cable. A lot better, but still a ways from 150. I disconnected the cable and did another test immediately after over the WiFi again, and the speed was 20.9. A speed test over Wifi on my iPad was 70.9(80.0 with the OptikTV off, if that makes a difference). If there's a setting on my laptop that will adjust WiFi speeds, I'm not sure how to access it.
Also, one other thing I've noticed last night and today since - there have been moments where the internet connection will drop right off. I can see the WiFi strength indicator in the task bar lose it's signal bars, and the OptikTV will cut out at the same time. My other devices lose the internet and switch to LTE at the same time. I wonder if I got a defective router?
