Forum Discussion
my emails are randomly being deleted
Last month, while in the mail app on my iphone, suddenly 5 months worth of emails randomly deleted from my account. I thought I had accidentally deleted them. Then it happened again last week, exactl...
I'm using the mail app on both devices
FuzzyLogic
Community Power User
Community Power UserHave you configured mail as per the instructions here:
yes
TELUS_SupportOfficial Support Team
A couple of follow-up questions and something to check via webmail:
- do you have your email set up on any other device, including perhaps older device it wasn't previously deleted from? The email could have been setup as POP which can cause a conflict- when you search for those emails, do they appear in the results (they could have been archived instead)
Something to try:
- delete the accounts off your devices and re-add them.
Settings to review:
Log in to your TELUS email at mail.google.com.Click the Settings (gear icon) > See all settings.
Go to the Forwarding and POP/IMAP tab.
Look for "Auto-Expunge"
- Set it to "Do not allow the server to delete messages automatically."
