my children are disabling wifi schedules

You've already taken some strong steps by changing passwords and managing MAC address access. However, if they're still disabling the Wi-Fi schedules, it's possible they’ve:

• Found access to another device with admin/app credentials
• Installed a VPN or used mobile data as a workaround
• Reset the router manually (if they have physical access to it)

We recommend the following next steps:

• Enable two-factor authentication on your My TELUS account for added security.
• Set up a guest Wi-Fi network for their devices and apply stricter controls there.
• Restrict physical access to the router itself to prevent resets or direct interference.
• Ensure only your device has admin access to the TELUS Connect app by logging out all other sessions (you can do this from the app’s security settings).
• Explore parental control solutions like TELUS Online Security or third-party tools that can monitor and control usage beyond the router level.