Moving

The chat here has just told me to take my modem with me and to just plug it in the new place. When I ask them to confirm that I don't need any technician, they just rerouted my chat to callback schedule.

I'm getting extremely annoyed with this callback thing. I work in a medical environment. I am not available for calls during my working hours. I said that in the chat. But every single agent (seemed to be a human being)-- there were at least three of them -- completely ignored this comment and rerouted me to scheduling a call back during my working hours.

I don't know if my move is scheduled and what to expect. I am extremely busy right now with organizing the moving and with a full-time work. And I feel like she doesn't want me to be their customer anymore. They just ignoring my questions about moving. They cannot answer that simple question in the chat.

I am now at my 4th callback thing in the chat. They scheduled it without asking me, during my working hours.

I feel extremely unhappy with this very basic experience of moving my internet access.