Forum Discussion
Moving to a new place and no fiber available
I'm moving at the end of May and wanted to transfer my internet connection (250 Pure Fiber) to my new apartment.
However, the fiber is not in the building and Telus tells me I have to pay a cancellation fee even though I don't think it's fair. In fact, I wanted to keep my subscription with Telus but it's not possible because it's not available! The agent on the phone wasn't very receptive to finding an amicable arrangement so that the subscription could be terminated free of charge. Knowing that I've always loved having Telus and that I'm disappointed to have to change internet provider.
What can I do?
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3 Replies
TELUS_SupportOfficial Support Team
Hello. We'll send you a private message to discuss further, check your Inbox!
I am having the same problem. Have gigabit fiber and moving to a different province where the fastest is 50mpbs download and 15mbps upload. Telus wants to charge me a cancelation fee
- TELUS_Support
Hi Kwaiguy - we understand your frustration. Unfortunately that situation does not qualify for the waiving of the cancellation fee. Is it possible to have Fibre built in the new place?
