Forum Discussion
Modem with red light
I just moved, I registered everything with Telus. They said that it was plugged in play now going on six days talking to five different tech-support people wasting multiple hours of time trying to ge...
TELUS_Support
Official Support Team
Official Support TeamA red light indicates a gateway failure; firmware was not able to be downloaded or the unit wasn't able to boot. If rebooting didn't do the trick, you may need to have it replaced or have someone take a look at it in person. Feel free to send us a private message if you'd like us to connect you with our Tech Support team.
