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Nelvan17's avatar
Nelvan17
Neighbour
8 months ago

Missing Survivor Episode

Survivor season 48 episode 8 didn’t record (though I have a series record set up) and gives the error “unable to play video. Please try again later” when I try to watch it on demand. 

7 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Our team has looked into this and confirmed that it should be watchable now. Can you confirm please?

    • SaraWatson's avatar
      SaraWatson
      Neighbour
      Hello
      I can confirm that it now plays as well as Canada ultimate challenge.
      Thank you.

      Sent from my iPhone
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Thank you for letting us know! Appreciate your patience!

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Thanks for flagging. We've alerted our Optik team to look in to this right away.

    • SaraWatson's avatar
      SaraWatson
      Neighbour

      As of Monday April 21 it is still not working as well as many others I have tried to watch. Such as the latest handmaids episode and the  final episode of Canadas ultimate challenge 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hello again. Our team has advised that this episode should be good to go now. Can you confirm please?