Forum Discussion
Missing cable box
Is there an email address that customer services might address my concerns? Because being on hold and then talking to someone for hours is getting me nowhere. The last lady had a rooster in her home....
If you want to talk to someone.
Log into My Telus and start a chat with A1.
Answer with the word AGENT
Ai will say no one available, would you like a call back, say yes and give your number. So far I have had two call backs within 15 minutes to take down my problem with a promise someone else will call back to discuss within 72 hours. When they do not, do it again. My 2nd time succeeded in a call back with support that wa able to fix a problem. But be aware they will put you on hold a lot and eventually get er done.
My experiences tell me Telus cannot have enough people that can actually fix a problem. I like others have spent hours on the phone. Fortunately for me, I am at work or watching TV so it is not an inconvenience at all.
- Appreciate the response. I have also done this without any fix. I’ll try again. Was hoping to go up the ladder to a supervisor instead of a rep… Thanks again.
TELUS_SupportOfficial Support Team
Hi trevmass to top up what Rocky3 is saying, you can always talk to the rep you have on the phone and ask for a higher-up if you feel that the situation deems it necessary
