Forum Discussion
Migrating to Gmail - Verify contact information
Hi, At the moment, I am attempting to help a friend, who is blind, migrate from the Telus mail system to Gmail. She received the email inviting her to migrate, and to arrange a date for the m...
Hi NFtoBC,
She does not have a cell phone.
We are using another Gmail account she has, as the alternative email address, but when we tried to get the 6 digit verification code emailed to this alternative Gmail address, it never arrives.
I tried to do the resend of the code, and it also never arrives.
Does anyone know if there is a problem with the mail transition server ?
GW
Here is an update on where we are at -
After spending the better part of two hours trying to get the form to verify the contact information. It still failed regardless of the email address or cell phone number entered.
I went online with the chat, and someone from Support tried to do what we were doing, but failed. However, she said that she would manually register the request to changeover to Gmail on August 25, and that we would receive notification to the alternate email address.
Fast forward to August 25, when nothing had happened, and when the wizard was still asking her to choose a date to change her mail to Gmail, she contact Telus support, who said no problem your email has transferred and that it is working. The technician "proved" it by sending an email, but when I checked it out, there was no mail on Gmail, and her mal was still on webmail.telus.net .So the agent lied.
After that, I called their support myself, had to wait an hour to get to speak to a first-line support. I was not with him long because I did not want to go through the same explanation again. I spoke to his superior, and she tried to arrange a call from someone one on the Escalations team today (Friday), but when have yet to get our chance to speak to her. So the mail transfer problem has still to be resolved.
Is there anyone out there I can speak to on behalf of my blind friend. And when I mean speak to, I mean not have to wait an hour and a half in a phone queue before I speak to someone who can resolve the matter and get the mail transferred before the automated transfer happens.
Just one Telus person please ....
Regards
GW
