Forum Discussion

premcomp's avatar
premcomp
Neighbour
6 years ago

Migrating to Gmail - Verify contact information

Hi,

 

At the moment, I am attempting to help a friend, who is blind, migrate from the Telus mail system to Gmail.

 

She received the email inviting her to migrate, and to arrange a date for the migration, but when I am going through the process, I get to the point where it a says "We've sent you a verification code, it may take up-to 1 minute to receive it. " to verify the alternative email address we have entered, but the verification code never arrives. Until we get the email address verified, we cannot complete the procedure.

 

Has anyone else experienced this problem, and how did you overcome it ?

 

Regards

 

GW

6 Replies

  • polecat's avatar
    polecat
    All-Star
    6 years ago

    premcomp NFtoBC  My problem was 1 year prepaid cell with data turned off. used house number can't text me. 2 gmail one i didn't know existed the other  was compromised somehow. Trying to get rid of bad gmail address now. The teck was really helpful for me. The good gmail was for fixing a password.  My bad

  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    6 years ago

    Silly question on my part, but is the cellular number of record held by the friend you are helping?

    Can you switch to a recovery email instead?

    Does this individual have another gmail address?

     

    • premcomp's avatar
      premcomp
      Neighbour
      6 years ago

      Hi NFtoBC,

       

      She does not have a cell phone.

       

      We are using another Gmail account she has, as the alternative email address, but when we tried to get the 6 digit verification code emailed to this alternative Gmail address, it never arrives.

       

      I tried to do the resend of the code, and it also never arrives.

       

      Does anyone know if there is a problem with the mail transition server ?

       

      GW

      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User
        6 years ago

        premcomp 

        You could use your cell number for the verification code.

         

  • polecat's avatar
    polecat
    All-Star
    6 years ago

    premcomp  I had the same problem they send a text to cell phone. I had to phone in took  forever by the time i was done over 4 hours. I am not impressed with gmail format it is has to many to many unwanted features for me. Cumbersome is my best evaluation.  Good luck helping your friend it is not going to be easy for you. I think i will look at a different email provider. I don't store any emails cleared out every day. if important i print it and put it in a binder. Polecat

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