Forum Discussion
Messenger Apps Using Mobile Data Instead Of Wifi
Recently my wife and I noticed some apps on our phones (running on our Wifi network) either takes a long time to load/open, or the app will switch to mobile data. When opening messengers (Whatsa...
Nighthawk
Community Power User
Community Power UserWhat kind of phones do you have and which operating systems are they running? Are you using a VPN or any kind of custom network settings, including DNS? Did the problem just start recently? Are the apps fully up to date?
Judging by the error message, I'm going to guess you're using an Android based phone. If you go into the phone Settings app, look for "'allow individual apps to switch to mobile data" and try turning that off for the messaging apps specifically. Depending on the phone it'll likely be under "Settings > Wifi > Advanced > Switch to mobile data > Allow individual apps to switch"
We both have Samsung S23's on the latest OS. No VPNs. Apps are up to date.
By disabling that feature, all it does is get rid of the pop-up. Other apps such as banking, Google maps, and Telus apps continue to take 10-15 seconds to load. This was never a problem 2 weeks ago.
Thanks,
Jay
