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Major Billing Error
Logged into MyTelus having received an email that the bill was ready. Being a new customer I was anxious to review the bill even though I’m set up on pre-authorized payment. There were a few issues w...
Hi PMICHAEL23 We would like to look into this situation. Please expect a private message from us
My first contract with Telus was from May 2024 to May 2026, with a rate of $45 per month. However, Telus updated the contract and increased the price from $45 per month to $50 per month. My current contract started last November. I was charged $263 last month, which might be a price adjustment since I wasn’t charged in December or January. I’m not sure if the amount is correct, though, because there was no price breakdown provided. Now, I’ve been charged $140 again, and I’m shocked! I want Telus to give me an explanation
C_Fun
Community Manager
Community ManagerPlease send a private message TELUS_Support with your account details, and we’ll look.
