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Major Billing Error
Logged into MyTelus having received an email that the bill was ready. Being a new customer I was anxious to review the bill even though I’m set up on pre-authorized payment. There were a few issues w...
Hi PMICHAEL23 We would like to look into this situation. Please expect a private message from us
Did you cancel the pre authorised payment before $1000 is taken?
That’s what I should have done, but no, I didn’t… Telus took the $1,000 yesterday. I spent almost 4hrs on the phone with various reps at various levels, all of whom agree this was an error, but all said there’s NOTHING they could do! It’s infuriating & absolutely the WORST c/s I have ever experienced. So Telus messed up, but the customer pays the price to the tune of $1,000… on the plus side, my account remains in good standing which is important to me. I never allow any of my bills to paid late. If I wasn’t on contract, I would have cancelled ALL my Telus services yesterday
