Forum Discussion
Loyalty Department
Four times I have been put through to the ""loyalty /retention "" department only to be put on hold for a total including today of 55 mins.....can you fix it please so I can talk to someone who cares ??
16 Replies
I was promised a call back and no called !!
Top right hand corner next to the bell....I am looking at it as we speak.....it states
"" No Messages.....Your private messages appear here ""
TELUS_SupportOfficial Support Team
That's odd. Try sending us one. Click on the Inbox icon and then look for the compose icon (the little pencil and paper next to the gear on the left hand side). In the popup, enter TELUS_Support in the 'To' field and send us one!
Still waiting on my call back......that's day six.......quite a backlog you must have...thought everything was done with AI assistants ???
Thank you so much for the reply.....I am a pensioner on Internet for life plan...I recently received an increase in Optik part of my bill...granted it was only five dollars but it's the fourth increase I've had this month and it all adds up..so I have to make a choice...I asked if there was a way around this (I've been a customer when you were AGT...probably before you were born AND I was a contracted employee ) and was Xferred to the ""retention/lolyalty"" department as I wanted to cancel the whole Optik thing.....that's when the trouble started...the initial service agent told me he would call me back if I didn't get through...still waiting a day later...assistance would be greatly appreciated...I'm extremely happy with Telus but not with the support !!
You mention discounts are ending......I am Internet for good (Internet 25) which I believe has no contracts and participants are not bound by long-term contracts !.......so if I stick with Crave.......what will my monthly bill be (including taxes) over a 24 month period for the services I have now !!
For some reason my response will not send in private message areaPS...I know you can do better than this !!!!
- TELUS_Support
We can definitely see what we can do for you here. We'll send you a private message to discuss further. Check your Inbox!
- TELUS_Support
Hi longfellow - sorry to hear that you've been put on hold for that long. We want customers to wait as little as possible.
Can you tell us more about the nature of your call? We might be able to help, or at least get you in touch with an expert who can help
I was promised a call back on Friday and no one called !!!
- TELUS_Support
Hey there. Our apologies for the delay. We checked the status and you're still on the callback list but our team is experiencing a bit of a backlog but will definitely give you a call when they are able to. Thanks so much for your patience.
