Loyalty Department

Thank you so much for the reply.....I am a pensioner on Internet for life plan...I recently received an increase in  Optik part of my bill...granted it was only five dollars but it's the fourth increase I've had this month and it all adds up..so I have to make a choice...I asked if there was a way around this (I've been a customer when you were AGT...probably before you were born AND I was a contracted employee ) and was Xferred to the ""retention/lolyalty"" department as I wanted to cancel the whole Optik thing.....that's when the trouble started...the initial service agent  told me he would call me back if I didn't get through...still waiting a day later...assistance would be greatly appreciated...I'm extremely happy with Telus but not with the support !!

Hi longfellow - sorry to hear that you've been put on hold for that long. We want customers to wait as little as possible.

Can you tell us more about the nature of your call? We might be able to help, or at least get you in touch with an expert who can help