Forum Discussion
Loyalty Department
Four times I have been put through to the ""loyalty /retention "" department only to be put on hold for a total including today of 55 mins.....can you fix it please so I can talk to someone who care...
Top right hand corner next to the bell....I am looking at it as we speak.....it states
"" No Messages.....Your private messages appear here ""
TELUS_SupportOfficial Support Team
That's odd. Try sending us one. Click on the Inbox icon and then look for the compose icon (the little pencil and paper next to the gear on the left hand side). In the popup, enter TELUS_Support in the 'To' field and send us one!
Still waiting on my call back......that's day six.......quite a backlog you must have...thought everything was done with AI assistants ???
- TELUS_Support
No, our callbacks are performed by our team who does work on a first come first served basis. This however is taking some time to be sure, so we're going to submit another callback request as a nudge to the team. Just to be on the safe side. Very much appreciate your patience!
