Forum Discussion
Loyalty Department
Four times I have been put through to the ""loyalty /retention "" department only to be put on hold for a total including today of 55 mins.....can you fix it please so I can talk to someone who care...
Thank you so much for the reply.....I am a pensioner on Internet for life plan...I recently received an increase in Optik part of my bill...granted it was only five dollars but it's the fourth increase I've had this month and it all adds up..so I have to make a choice...I asked if there was a way around this (I've been a customer when you were AGT...probably before you were born AND I was a contracted employee ) and was Xferred to the ""retention/lolyalty"" department as I wanted to cancel the whole Optik thing.....that's when the trouble started...the initial service agent told me he would call me back if I didn't get through...still waiting a day later...assistance would be greatly appreciated...I'm extremely happy with Telus but not with the support !!
You mention discounts are ending......I am Internet for good (Internet 25) which I believe has no contracts and participants are not bound by long-term contracts !.......so if I stick with Crave.......what will my monthly bill be (including taxes) over a 24 month period for the services I have now !!
For some reason my response will not send in private message areaPS...I know you can do better than this !!!!
TELUS_SupportOfficial Support Team
We can definitely see what we can do for you here. We'll send you a private message to discuss further. Check your Inbox!
Thank you...I'll await your reply ...hopefully before the 23rd !😀
