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Loss of audio while lips keep moving!
Audio skips were previously reported and fixed. They are back again. A two second count of lips moving and no sound. This occurs live and recorded, on demand, Prime & Paramount. So basically on any ...
This has been happening to me for months and I finally got tech support on the phone. After a TON of trouble shooting that I had already done on my own, they were able to log in remotely and found that the optic terminal coming into the house was alarming several times a day and rebooting itself causing the audio dropouts for up to 5 seconds randomly and intermittently throughout the day. The Optic terminal is a white Nokia box. Tekus is coming on Easter Monday to replace it.
TELUS_Support
Official Support Team
Official Support TeamThe settings above were for your Optik TV box, were you able to give them a try? And failing that, did you try connecting the box directly to your router via LAN cable to see if the issue persists?
I had Lan connected and had the problem. I relocated TV 10 feet, room layout, from WIFI and decided not to run visible extra wires. Surely, 10 feet from WIFI should not cause this problem.
Did I mention it was once fixed. I will also mention I have not noticed bleeps for a week or so.
Telus support tries but these problems elude permanent fixes as tech support does not seem to know what causes them, and then guesses on what to trial and error to repair.
- TELUS_Support
We've flagged it to our product team. If we hear about any substantive updates we can share, we definitely will.
Looks like others are having this problem. It is noticed daily. 720 this morning channel 104 news, lips were moving, no sound.
Well they came but the technician said it wasn’t the Nokia box. He switched up a couple things and left but the problem continues. I hope he comes back today. I’ll keep you posted.
