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Solved
Loss of audio while lips keep moving!
Audio skips were previously reported and fixed. They are back again. A two second count of lips moving and no sound. This occurs live and recorded, on demand, Prime & Paramount. So basically on any ...
This has been happening to me for months and I finally got tech support on the phone. After a TON of trouble shooting that I had already done on my own, they were able to log in remotely and found that the optic terminal coming into the house was alarming several times a day and rebooting itself causing the audio dropouts for up to 5 seconds randomly and intermittently throughout the day. The Optic terminal is a white Nokia box. Tekus is coming on Easter Monday to replace it.
Thank you for your reply using words I have posted over the past two years as solutions to related voice problems. I had also said that Telus techs appear to leap frog each other with different software repairs that they make on older version that was already updated to fix another problem. Individual solutions are not it appears being grouped in a software update.
THIS is one such case where the sound problem was already fixed earlier this year.
I should not have to go through the various fixes that you suggest as a trial & error approach. My tuner is hardwired, not WIFI. I do not have surround turned on since discovering this issue causing sound problems on a few channels/streaming.
Mid sentence dropped audio that is random is like when swear words a bleeped. The video continues.
