Forum Discussion
Rocky3
20 days agoGuardian
Loss of audio while lips keep moving!
Audio skips were previously reported and fixed. They are back again. A two second count of lips moving and no sound. This occurs live and recorded, on demand, Prime & Paramount. So basically on any ...
- 9 days ago
This has been happening to me for months and I finally got tech support on the phone. After a TON of trouble shooting that I had already done on my own, they were able to log in remotely and found that the optic terminal coming into the house was alarming several times a day and rebooting itself causing the audio dropouts for up to 5 seconds randomly and intermittently throughout the day. The Optic terminal is a white Nokia box. Tekus is coming on Easter Monday to replace it.
TELUS_Support
Official Support Team
18 days agoThere are a few things to try:
- Settings --> Television --> Audio --> Audio Output, and changing from 'Surround Sound' to 'Stereo' if you see the former.
- Settings --> Television --> Screen Resolution, and switching from 4K to 1080p. Saving it, and then going back and switching back up to 4K. This forces the box to restart its internal video/audio sync clock.
- Flushing the app cache by going go Settings (the cog icon) --> Apps --> TELUS TV+ --> Clear Cache.
Another option is to test using ethernet to see if it's a Wi-Fi issue.