Forum Discussion
Long Waits for Customer Service Reps
Back in the BC Tel days in Vancouver BC we got great customer service, when you dial 0, or 611 or any of their office numbers there would be a rep that answers right away. Since BC Tel now became Telu...
Hi, the main issue I'm having is that I wanted to find out in more detail about the corporate group sales that pertain to cell phone services. The company I work for has arranged certain discounts with Telus. My
Company has some basic information but gave us an e-mail and 1-844 number for Telus to get more information. Because of these long wait times and telephone tag, I went to one of the Telus Mobility Stores and they failed to provide me with the information in writing of the various plans so I can make an informed decision. The Telus Rep from Guildford Mall Surrey Telus Mobility Store said that is I decided on one of the deals than it takes 48 hours for my new service to take effect and I was advised that the price of the cell phone in the plan can go up, doesn't make sense if I sign a 2 year plan. He also said that he would have to charge me a $50 administration fee, which makes no sense at all since I am a current Telus customer, I have my internet, landline and cell with Telus. All I want to do is to look at all my cell phone options and any current deals I can qualify with my provider Telus.
Company has some basic information but gave us an e-mail and 1-844 number for Telus to get more information. Because of these long wait times and telephone tag, I went to one of the Telus Mobility Stores and they failed to provide me with the information in writing of the various plans so I can make an informed decision. The Telus Rep from Guildford Mall Surrey Telus Mobility Store said that is I decided on one of the deals than it takes 48 hours for my new service to take effect and I was advised that the price of the cell phone in the plan can go up, doesn't make sense if I sign a 2 year plan. He also said that he would have to charge me a $50 administration fee, which makes no sense at all since I am a current Telus customer, I have my internet, landline and cell with Telus. All I want to do is to look at all my cell phone options and any current deals I can qualify with my provider Telus.
NFtoBC
Community Power User
Community Power UserUsually EPP are managed through the company, and fulfilled by specific retailers. The cost of the plan is standardized, and phones may be more expensive than on regular retail plans, due to the service discount. The EPP plan may also be a longer term to completion, as it is not a consumer plan. EPP often don’t include the option to add other devices to the plan, so if having a watch or other device as part of your plan is important for you, an EPP may not be the best choice.
If you have been given a specific contact by your employer, that is who you should connect with, as it is likely a specific department.
