Forum Discussion
Latest issue. Won't record Alone series
Another constantly frustrating experience where I set a recording and it doesn't record or stops recording for no reason. The latest is I expected the Alone program on 705 History Channel, on Thursda...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi RobG3987 thanks for the detailed description, I was able to replicate your experience.
I located Alone and set series recording on the guide (long pressing ok on the guide to bring up record menu). Right off the bat I can select series recording or ep recording. However, when in the "scheduled" tab, it only shows the individual ep, despite selecting series recording. I suspect this is related to the series recording bug that has been flagged here.
When doing a voice search for Alone, the movie shows. However, when I type in the search, if you scroll down to the "TV Show" lane, the "Alone" show is there.
The New label is something that is coming soon, thanks to everyone's feedback.
Confirming I see the first run issue where it reverts back to first run & rerun, I will follow up on the development ticket for this bug.
We appreciate you taking the time to flag the experience gaps while we work towards improving our TV service. Thank you for your patience.
I am having the same issue with Naked and Afraid Castaways on the Discovery Channel. The series doesn't record. I've also had this and the Bear Grylls Challenge simply fall off of my scheduled recordings. Never had any of these issue with Eastlink. In fact, the Eastlink recording is, in my opinion, more advanced than Telus in that you can pull up a show after it has played and rewind it without having to replay the whole show. If you leave the channel and go back to it, you can still rewind it. With Telus, once you leave a channel and then go back to it, you can only restart the show from the beginning and not rewind it partially. I am a recent convert to Telus and so far, to say the least, the experience hasn't been that great.
- A-B
Community Manager
Hey Optik-Kate is there a workaround for this?
