Forum Discussion

sprouts38's avatar
sprouts38
Neighbour
2 months ago

Latency/Packet Loss to Access Hub / Router

Hi all I have Telus fiber and it has been pretty much fine for ~1 year, but getting connection issues today. Figured I would ask the community before reaching out to CS, have seen lots of helpful po...
booster
Fibre
Purefibre
telus
wifi
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Since you’ve already restarted both devices, the next steps we usually recommend are:

  • Check for firmware updates: Make sure both your Network Access Hub (NH20A) and Boost 2 have the latest firmware installed. This can sometimes resolve latency and packet loss issues.
  • Power cycle sequence: Unplug both devices for 2–3 minutes, then plug in the NH20A first, wait until it’s fully online, and then plug in the Boost 2.
  • Wired test: Connect a device directly to the NH20A via Ethernet and run a speed/latency test. If the issue disappears, it points to Wi-Fi interference rather than your fiber connection.
  • Check for interference: Make sure the Boost 2 isn’t near microwaves, cordless phones, or other electronics that can affect Wi-Fi.
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