Forum Discussion
Landline does not ring on incoming calls, outgoing work fine.
First, it is NOT the phone that is the issue. When you try to call the landline you get a message "this customer is not taking calls right now" or " the number you have dialed is not in service". My...
Hi Bevinbrtz,
I'm sorry to hear about the burdens and struggles you faced while dealing with Telus Customer Service. I can relate to your situation, as I experienced similar frustrations. My advice is to avoid using the online or chat customer service, as it is not effective. Instead, I recommend speaking with a real person—a human customer agent—rather than a robot.
Please call the Telus Home Service number: 1-888-811-2323. When prompted about the purpose of your call, simply say "COMPLAIN." This will direct you to an actual human customer agent who can assist you with your complaint. Relying on chat, online complaints, or messaging is unlikely to yield the help you need.
I hope my message helps you connect with the right customer agent to resolve your phone issues. Have a great day!
