Keg Gift Card Declined

You have made this nearly impossible.  I can't select the Forum board.  When I went to the Keg last night with my gift card that I received through Telus Rewards, it was declined.  I was mad, and embarrassed.  There is no expiry on gift cards.  I had it saved in my wallet.  I want an answer.  I can't believe how bad your customer service is.  Oh and by the way. My home internet is super slow and I pay $217 a MONTH!!!