Forum Discussion
Issues since fibre connected
Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two ...
You have a new PVR? Not the new cloud based recordings?
I have only had fibre with Telus and live shows paused will time out, never actually timed it but more than a few minutes, maybe 10. The live show starts playing where it was paused
We decided not to go with the cloud based as the installer said it’s not as good, won’t hold the recordings beyond 90 days, etc. I guess we will see. But yes, before our fibre was installed a week ago, we could pause live tv for up to 60 mins and when resuming, we could rewind, fast forward, catch up, whatever. Now we can pause for maybe 5 mins max and it starts playing at the “new time” which means we lost that 5 mins of program and cannot rewind. We get messages either saying not available now, try again, or unavailable because too many TV’s are watching or recording (which is untrue as we only have ONE TV going and zero recordings). Something is seriously screwed up and nobody seems to be able to tell us why or fix it. Super frustrating.
