Forum Discussion
Solved
Issue with Telus Boosters
Hello everyone! I'm trying to setup my boosters i just got today and am running into some issues. Initially this morning I followed the steps on the Telus My WiFi app and able to setup both booster...
Which router are you using?
I suggest resetting the Boost devices, and start afresh, following these instructions. Remember, to set up the second Boost, both Boost units must be connected by Ethernet to the router at the same time.
Update: After trying to connect the first booster to an ethernet port that connects to the ONT, i reconnected to the WiFi hub and the LED its now solid blue. Booster is detected in My WiFi app now and didn't have to go through a setup. Issue now being there's no available WiFi connection for the booster to connect to now. Tried to add/enter it manually on my android phone with different Security drop down selections but no luck.
- NFtoBC
Community Power User
Which router are you using?
I suggest resetting the Boost devices, and start afresh, following these instructions. Remember, to set up the second Boost, both Boost units must be connected by Ethernet to the router at the same time.
As per the video in the instructions, it says to connect the 1st booster via ethernet cable to the modem and then connect the power. For the 2nd booster, the video shows to connect the power only. In your reply above, you said that both boosters have to be connected to ethernet cable to the router. Am I missing something here?
Probably that’s just during setup, then you can disconnect and move it.
