Forum Discussion
Solved
Is January 2024 the latest update. 1.24.2.200
The February 28th version was 1.24.2.200 This version is still the one displayed. So does it get updated with no version change? Most other updates change the version number. From previous threads,...
TELUS_Support wrote:Our product team is investigating this and we'll advise of updates as we get them!
On August 22, 2024 the quoted was marked solution.
why was this considered the solution?
TELUS_Support
Official Support Team
Official Support TeamCould you please confirm the following details for us?
- Your app build number (profile icon top right corner > account information > App version). Example: "1.24.6.900"
- Your OS version (profile icon top right corner > account information). Example: "10, API: 30" or "12, API: 31"
Additionally, could you share more about the steps you're taking? For example, does the filter stay in the guide as long as you're using the box, but when you leave it overnight and return, it resets to "subscribed channels"? Or does the filter disappear as soon as you leave the guide to watch live TV, and even if you return to the guide immediately, it's gone?
Lastly, could you confirm that you're using a Jade box and not another Android TV device, such as an Nvidia Shield or Chromecast with Google TV? We just want to ensure it's the TELUS TV digital box.
I am not sure where I go to find this info I have the same issue with my favourites guide
- I looked up my OS it is 10;API;29 I read where it should be 30 or 31Gary
- TELUS_Support
Our product team is investigating this and we'll advise of updates as we get them!
TELUS_Support wrote:Our product team is investigating this and we'll advise of updates as we get them!
On August 22, 2024 the quoted was marked solution.
why was this considered the solution?
