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Internet/Wifi interruption every evening at 9:00 pm
Our internet/wifi stops working every evening at 9:00 pm, and it takes about 20 minutes to recover. So everything is disrupted, no WIFI at all. Every device connected, including cell phones, computer...
Were you charged on the onsite support?
We have had the quite similar issue since the end of January. The internet was disconnected once for a while.
We have been dealing with Telus virtual supports since that. Every time, they reset the firmware remotely, and worked normally for a while, and happened again. Finally, a tech was schedule to come, he changed a new modem, but we still got another disconnectivity in 2 hour after this onsite service. The uncertainty still exists. The worst thing is that I was billed for diagnose charge. I am disputing with them now, various feedback from different Telus departments. Super annoy!
Were you charged on the onsite support?
We have had the quite similar issue since the end of January. The internet was disconnected once for a while.
We have been dealing with Telus virtual supports since that. Every time, they reset the firmware remotely, and worked normally for a while, and happened again. Finally, a tech was schedule to come, he changed a new modem, but we still got another disconnectivity in 2 hour after this onsite service. The uncertainty still exists. The worst thing is that I was billed for diagnose charge. I am disputing with them now, various feedback from different Telus departments. Super annoy!
