Forum Discussion
FuzzyLogic
Community Power User
Community Power UserInternet usage notification: you've used 75% of your monthly data allowance...It's wrong!
I just got one of these emails and it's not the first time I've received them. The first time I got one I thought it was some form of phishing scam or someone was using my bandwidth. I've never excee...
That's what I was suspecting when I asked earlier about the plan info in the email. Looks like the email system is getting your current plan limit but the trigger for calculating the percentage and sending the warning is still using your old plan limit.
267/300 = 89%
230/300 = 75%
267/550 = 48%
230/550 = 43%
Unfortunately there isn't setting to turn off the notifications. Otherwise you could try turning off and back on again to reset the trigger.
NFtoBCCommunity Power User
Community Power User
Have you changed from a slower plan which may have had a 300 GB limit? I'm wondering if the notices are based on an old or previous plan.
FuzzyLogicCommunity Power User
Community Power UserI believe our previous plans had a 300GB limit but we changed quite some time ago. The message does show our existing plan and limits. Just that we aren't anywhere near our limit.
- I had something similar happen a couple months ago. Said I was over but I checked my usage and I wasn’t... I actually talked to support about that and they had no real answers for me. It hasn’t happened since but now it seems it doesn’t matter since they’re covering the overages until June now I think.
That's what I was suspecting when I asked earlier about the plan info in the email. Looks like the email system is getting your current plan limit but the trigger for calculating the percentage and sending the warning is still using your old plan limit.
267/300 = 89%
230/300 = 75%
267/550 = 48%
230/550 = 43%
Unfortunately there isn't setting to turn off the notifications. Otherwise you could try turning off and back on again to reset the trigger.
