Forum Discussion
Internet Upgrade
If I increase my internet package from Optik 50 to Optik 75, will I require a new telus box and does a technician need to come to the home?
1 Reply
That depends on a few factors. If you are on single loop copper (one phone cord in back of modem instead of 2) and it can support 75 without requiring a second line (bonded with 2 phone cords) they can do it as a software order and no tech is needed. If it needs to be bonded it will need to be fielded to a technician.
If you are on Fibre there is no need for a tech visit.
