Forum Discussion
Internet Tech support
Is anyone else frustrated by the AI that Telus is using to route support requests. I have spent hours going through the same steps with a chatbot, on-line and then eventually with someone on a call. ...
TELUS_Support
Official Support Team
Official Support TeamJamesKodiak We’re sorry to hear about your frustration with our AI-based support system. It’s intended to make the support process more efficient, but it’s clear that hasn’t been the case for you.
Please send us a private message with your account details, and we’ll assist with your internet speed issue.
Hi there,
I sent you a message yesterday that has not been responded to as yet. I the meantime our internet speed as actually decreased from about 75 to about 50. Can you explain this.
best
jim S
- TELUS_Support
Hey Jim, we did not receive a private message here on the Neighbourhood. We will send you a message so we can assist
Hi there,
I responded to your PM and verified my account but still no answer.
best,
jim S
