Forum Discussion
Internet stops working every 10 hours
It has been happening for 3 days now, I've already had my booster replaced and it didn't fix it. Every 10 hours the internet stops working and I have to reboot the modem in order for it to work later...
Same here. 3 days in a row. I live in Saanich. I have to reboot fibre router 2 times a day. The speed of the Telus service is nice but the reliability is very poor.
Hmmm I have been toying with the idea of switching from Shaw to Telus for this very same reason; so I may as well stay put.
TELUS_SupportOfficial Support Team
Hey mikeps73 are you still experiencing this today? You may want to reach out to our Tech Support team to have them investigate. Feel free to send us a private message if you'd like to discuss further!
No, my optik router hasn't needed a reboot in 3 days, so far so good. It would be good if TELUS could post the problem and resolution in this forum so that we all know what the problem was.
- TELUS_Support
If we hear of a resolution for this, we'll definitely do so. Please let us know if it gives you any further issues down the road!
Same issue downtown Victoria
