Forum Discussion
Internet Speed
We've been paying for Telus 300Mbps for 3 years and have never gotten anywhere near that speed. The router/modem (Telus T3200M) is in the basement and we have a Telus Booster on each floor. We average 85-90 for both download & upload. We've had Telus come 3 times in 3 years and they all say that is "NOT" unusual in a Wi-Fi setup, and that we are receiving 300 Mbps at the modem.
SO, I've finally broken down and decided to run CAT 6 ethernet cable directly from the modem to our our 2020 Mac on the 2nd floor. Imagine my surprise/dismay, when I plug in the cable to my Mac & my Upoad/Download speeds still average 85-90.
I don't understand. I just assumed that being hardwired my speed would go up SIGNIFICANTLY!
HELP!!
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- This story parallels mine. I struggled and struggled. I switched to Shaw. Ten years of struggling, calling, having tech out, adding boosters and cables while paying for high-speed but getting sub 100. The day Shaw installed we got 550 for less money and it's improved to 700+ over the last three years.
Have you verified that the Mac has an Ethernet link speed of > 100 Mbps? There can be several reasons for only connecting at 100 Mbps.
Have you verified that the Mac is using the Ethernet connection and not WiFi? It's possible that the Mac will fall back to WiFi if there is an issue with the Ethernet.
Have you logged on to the T3200M router to run the speed test yourself?Here's my test I just did. I'm on Internet 75.
xray,
I'm not sure how to log into the T3200M directly. I've just been using the speed test on the Telus site itself.
Having said that, it's like someone at Telus is reading our texts because I'm now testing at 200/150 on Wi-Fi and 315/250 on wired!
If this keeps up I'll be extremely happy since I've never seen over 100.
Good that it's faster now but I seriously doubt your posts triggered TELUS to do anything to your Internet service. They have no idea who/where you are unless they traced the IP address that made the post.
To log on to your router with a browser follow the instructions found here:
https://www.telus.com/en/support/article/troubleshoot-boost-wifi-actiontec-t3200m
The Mac has a 1GBPS Ethernet Speed & I turned Wi-Fi OFF before running the test.🤔
