Forum Discussion
Internet set up
I’m going crazy here. I need help please
FuzzyLogic
Community Power User
Community Power UserMaybe something here will help:
Internet equipment self-install guide | TELUS Support
How to self-install Internet and Optik TV | TELUS Support
Thank you so much for your reply but it’s the wireless home internet. It didn’t come with a SIM card. I had to go and get one from the shop and it’s not activated. I have been calling for 2 days now
TELUS_SupportOfficial Support Team
That's odd, it should've come pre-provisioned. You can try doing it online yourself, just so you don't have to call in.
- Log in to your My TELUS account.
- Navigate to 'Plans & Devices'
- Select your Wireless Home Internet subscriber line (it should show as Pending or Active but with no data moving)
- Find the 'Swap SIM' or 'Activate SIM' option. You'll then be asked for the 19 digit number on the back of the SIM card you got.
- Once you submit it, wait 5-10 minutes and then insert the SIM into your Smart Hub while it's powered off, then turn it on.
Let us know if you've managed to get through to our team or if that worked!
