Forum Discussion

Micky0514's avatar
Micky0514
Friendly Neighbour
25 days ago
Solved

Internet Service Support on Weekends

What is the best way to receive internet support over the weekend when all online/chat bot suggested fixes do not work?  The chat bot provides a phone number, which leads to another AI rep that walks...
  • TELUS_Support's avatar
    TELUS_Support
    21 days ago

    We'll send you a private message to discuss further.

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
24 days ago

What kind of issue are you experiencing with your connection? 

  • Micky0514's avatar
    Micky0514
    Friendly Neighbour
    24 days ago

    WiFi connectivity has been out since yesterday. All troubleshooting methods have failed. I’m not sure if any tech will answer the phone today.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      23 days ago

      Hi Micky0514 - sorry to hear you were having issues. It sounds like you had an outage, is your Internet back?

      • Micky0514's avatar
        Micky0514
        Friendly Neighbour
        22 days ago

        Nope. I’m in ON and Bell needs to send another tech out as TELUS uses their fiber. There have already been 3 techs between yesterday and today. Earliest is now tomorrow. With no guarantee the issue will be resolved. TELUS reps have been doing their best to help. Bell is definitely dragging their feet.

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