Forum Discussion
Solved
Internet Light on T3200M Modem Is Orange
Hello, This might seem like a repetitive and simple matter but I thought I'd ask around anyway while waiting for Telus Support to get back to me. Early this morning, I noticed that my laptop ...
If the Internet account is not under your cell phone then the only account it will find is your Koodo account.
You mentioned you are a tenant. Is the account under your landlord's name? If so you won't be able to ask for help because you don't own the account.
Unfortunately if you’ve tried rebooting the modem several times and your modem and refuses to come back online. A TELUS tech will have to locate the issue, be it a hardware failure or a problem with your service (line).
Hello,
Thanks for your reply. I'm in the Calgary area, and I've tried calling the 1-888 number for my area, but after inputting my phone number as the automated assistant asks, I get automatically redirected to Koodo, my cellphone network provider. Is there a way around this?
I've resorted to trying to reach Support on Twitter instead, but they have yet to get back to me.
Are you calling the home services support number? I'm surprised it would redirect you to Koodo.
1-888-811-2323
If you can get an Internet connection on a laptop try using the online Chat system to get support. Unfortunately there isn't a way to access the Chat system on a mobile device.
I have tried three different numbers now:
1-866-558-2273
1-855-550- 4334
1-888-811-2323
All of these have routinely asked me if I wanted to be served in English or French, then asked for my phone number. After I give my phone number with area code, an automated but different voice says "Welcome to Koodo Mobile" and proceeds to list a few options that I have zero need for.
