Forum Discussion
Internet installation cut power to my garage
A few weeks ago, a Telus sales person offered us a contract that would be $15 lower than what we are currently being charged by our internet provider. A technician was scheduled to come and do the in...
C_Fun
Community Manager
Community ManagerWe’re very sorry to hear about the experience you’ve had during your installation. Please send TELUS_Support a private message with your account details so we can look into this with you.
Telus paid for an electrician to repair the damage. I’m grateful for that. Thank you.
Nevertheless, trying to get assistance from Telus cost me a couple of days of my vacation. Wait times for assistance are unreasonably excessive and there seems to be little communication within the company. It took several phone calls and several hours on hold before anyone directed me to the department that would actually help me. In the end, Telus decided that I would be responsible for the cost of extending internet service into my home. That was going to cost me way more than I was supposed to save by switching to Telus.
