Forum Discussion
TelusRegret
4 years agoNeighbour
Internet going down daily at the same times
We just switched to Telus Fiber Optik service one week ago. Every single day everything goes out around 1pm, and then again around 10:15pm. It will be out for at least 4 hours, there's no amount of p...
ITRS
4 years agoNeighbour
Do you have any power spikes in your area? If you do, you could try a UPS to prevent these power spikes causing your outages. However power spikes shouldnt be happening routinely at the same time either.
Doing above doesnt eliminate your chances of having a lemon device either. Have you tried plugging it back in at different times to see if there is a difference in outage time?
Doing above doesnt eliminate your chances of having a lemon device either. Have you tried plugging it back in at different times to see if there is a difference in outage time?
- TelusRegret4 years agoNeighbour
No power spikes at all. We texted the tech and he said to move the plug on the modem to the other outlet nearby and do one more power cycle on the boosters. I have no idea what the other outlet was supposed to accomplish because the first one worked fine. Anyhow we did this and I also deleted the Telus app from my phone because the problems really seemed to be connected to my movements. It's worked fine ever since! Go figure.
- Dimo-X3 years ago
Moderator
Glad to hear it worked, but curious as to what the root cause was in this case!
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