Forum Discussion
Internet disconnects and times out randomly
got the telus 1gig pure fibre installed after 1 day all my devices wireless and wired via ethernet cable all have disconnection issues. did ping test in cmd, it says request timed out when internet i...
I'm assuming you've tried to reset both router and booster, I also check to ensure only my devices are connected through Telus connect or enter the ip address through the browser in incognito mode. Do that with both. And when disconnecting the devices wait the full minute, don't cheat, it has to be at least 1 minute minimum before restarting. If you're in smaller community maybe all the bandwidth is being used........holidays, popular times. check surge protector because if there was a power surge or brownout it effects your surge protector and you have to ensure your device is off and turn the surge protector on and off and ensure the cable end clips arent broken on the ends, if they are don't use that ethernet connection, I'd still recommend Cat 6 I feel like without error codes or information it's difficult to troubleshoot....that's my bit.....hope it helps
yeah no i've checked everything already.. the connected devices it's only my 3 devices, my Ethernet cable is also cat6 new and old ones. theres a couple errors in the cmd ping test. theres request time outs, theres destination host unreachable. all the tests online that i did and the tech support did found nothing so i'm pretty sure it's a physical issue, after the modem is changed the only thing is either the ONT or faulty fibre cables.
