Forum Discussion
**Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hello fellow forum members, I've recently encountered a baffling internet connectivity issue in the Cedar Hills Surrey area, particularly following power outages. I'm reaching out to see if anyone i...
TELUS_Support
Official Support Team
Official Support TeamHi JayRFD - sounds like you were having modem issues that affected both your TV and Internet service. After the factory reset, have things gone back to normal?
Sadly no. As of this morning, I am still with partial internet service. Wifi devices cannot function in full, none of my smart cameras are operating. I also have no Optik TV service. Ive rebooted several times now. im waiting on a call back from your technical support team but this is getting ridiculous.
Hey JayRFD,
Out of curiosity, are you in the Surrey region? Seems to be this weird geo-based issue. I haven't heard from Support about my issue after power outages, so trying to do my own digging and diagnosis
Yes I am in Surrey. Never found a solution. So frustrating.
- TELUS_Support
Ok we'll send you a private message to help further
- TELUS_Support - please reach out to me as well. There was no power outage yesterday or this morning, yet as of Sat morning (Jan 4) I'm having the same issue (again) as described in the multiple posts above.
- LAN connected devices load all webpages/internet services fine
- All wifi devices have random connectivity issues: cnn.com works, telus.com doesn't. Google.ca works, canada.com doesn't. etc
- Can't access router backend via wifi devices
- Telus Connect app won't allow login
- SMART home devices controlled by wifi devices are about 50% working; some light switches yes, some no. Some wifi cameras working, some not. Robot vacuum not working. List goes on and on.
This is very frustrating when we depend on regular internet service. Having to just wait 12-48H for it to resolve itself is not a practical option for a service we pay for.
- TELUS_Support
Hi there, if you still require assistance, send us a private message and we will do our best to help.
- TELUS_Support - please reach out to me as well. There was no power outage yesterday or this morning, yet as of Sat morning (Jan 4) I'm having the same issue (again) as described in the multiple posts above.
