Forum Discussion
**Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hello fellow forum members, I've recently encountered a baffling internet connectivity issue in the Cedar Hills Surrey area, particularly following power outages. I'm reaching out to see if anyone i...
Yup, I have this happen to me too everytime there's a power outage. Power was out for about 10 hours today. It's back now and I have the exact same symptoms. I'm running the Telus HUB (white) modem and 4 hardwired boosters. Power has been back on for about 2 hours and:
- Hardwired desktop computer works fine and can resolve all websites/internet connections
- Wireless devices (phones ,laptop, etc.) can access some websites, but not others (like telus,com, redflagdeals,com and others referenced in earlier posts). Notable I can't access the admin settings on my modem unless I'm on the hardwired desktop machine
- Majority of smart devices can't connect to wifi
- Boosters all blinking blue
I'm hoping that by morning, everything will have reconnected but it's a HUGE pain. THe last time this happened, spent hours on the phone with support and was elevated to several "next levels" including some call-backs the following day. No one could figure it out. By the time the next day call-back happened, everything was working again.
I asked them to make notes in my file about the issue so we could reference it if it happens again.
If anyone from the support team reads this and has an idea of why it happens or how to fix rather than just blindly waiting for 6+ hours, please reach out.
I like the idea of the UPS. Good idea that I might try.
This is happening to me right now as well, some devices are connecting but none of the smart home devices like echo dot and robo vac, smart plugs are unable to connect.
It’s so frustrating. We’ve tried everything for years and no solution.
Yup. 100%. I could provide an exhaustive list of sites and devices that do work and those that don't. It seems super random.
I forgot to mention in my earlier post that I'm in Clayton Heights (surrey) which is where the other posters with the same problem are as well. Seems very strange to be a geographically based issue but it also seems to be a very strange issue nonetheless.
Are you in Surrey too? If enough people can post about the same issue maybe Telus techs can figure it out.
I’m in Fleetwood. Ring doorbell work but alarm doesn’t. Laptop works but some websites don’t. Cellphones done connect but iPads to. It’s so random and frustrating. 5-10 hours later it sorts itself out but we
are left with no way to stream tv or use our devices.
I’m in Port Moody, the boosters now have a solid blue light and all my devices are connected! It’s random, I’d given up rebooting etc.
