Forum Discussion
**Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hello fellow forum members, I've recently encountered a baffling internet connectivity issue in the Cedar Hills Surrey area, particularly following power outages. I'm reaching out to see if anyone i...
Its happened again to me tonight. The modem went red all of a sudden. It eventually turned back green. Hardwire devices are working fine. All wifi based devices cant connect to all of the above mentioned sites and more yet other websites are accessible. All my OptikTV boxes are once again offline along with my smart devices. This is extemely frustrating.
TELUS_SupportOfficial Support Team
When the modem shows a red light, it typically signals a connection issue that can disrupt Wi-Fi and other services. Since this issue is recurring, it may need a more in-depth look. Could you please try restarting the modem once more, and if the problem persists, reach out to us directly through a private message? We’ll ensure our technical team investigates the root cause of these interruptions and finds a resolution.
I've been having he exact same issue; after every single power outage, the internet connection is sketchy as described above (some site work, some don't). The booster will not connect.
I've spend litterraly HOURS on the phone with your tech support, and other than rebooting the modem and booster mutliple time, they have not came up with any solution. I paid for the visit, but by the time the tech came to my house; the problem had disappear since it will usually take 12 to 24hrs for things to go back to normal and getting an appointement in less than a week is litterrally IMPOSSIBLE.
Right now, my solution is to look for an alternate provider because it seems this is a regular occurence from what I see here and Telus does not seems to know what to do (or want to do anything). Being a remote worker, this is very annoying.
- I finally talked to a tech who understood how this should NOT be happening. He upgraded me to the new wifi6 modem with new wifi+ boosters. He couldn't waive the wifi+ monthly fee, but everything was covered.It just got installed so fingers crossed they will fix everything.
