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jester23's avatar
jester23
Neighbour
2 years ago

Integrate networks from Boost Wi-Fi 6 and Wi-Fi booster starter packs?

I recently changed from Shaw to Telus based on a customer service representative somewhat overselling Telus advantages to me. For context: I have the Fibre500 and the Boost Wi-Fi 6 in a 3 story townh...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
2 years ago

jester23 The  Boost Wi-Fi units are not compatible with the Boost Wi-Fi 6 units, unfortunately. Just for background, can you describe where, in the home, the wireless access point is located? 

  • jester23's avatar
    jester23
    Neighbour
    2 years ago

    Just to be clear, what do you mean by the wireless access point? The network access hub? Or the location of any of the Boost Wi-Fi or Boost Wi-Fi 6 units?

     

    The network access hub is on the 1st floor in our utilities closet (we live in a townhouse strata). The Boost Wi-Fi 6 unit is on the 2nd floor in the 2nd bedroom/office (which is not centrally located). The two additional Boost Wi-Fi units are in the downstairs closet (ethernet wired to the Network Access Hub) and our master bedroom.

     

    There was no way to centrally located the Wi-Fi 6 unit, as we have a 3-story townhouse that is more fairly narrow with no cable connection in a central location. Accordingly, we have coverage gaps throughout the house - our devices say we are connected with almost full connectivity but any speed test reveals <1 mbps.

     

    I called Telus about that issue and, knowing this, they sent us the additional Boost Wi-Fi units but now we just have two networks. I'd much prefer a single, strong network so I don't have to switch between networks.

     

    By comparison, the Shaw wireless device had no issues covering our entire home from the same location as the Wi-Fi 6 unit.

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