Forum Discussion
Increase in Internet Charges
Despite the challenges of the late summer downing of the Webmail service, TELUS reacted with a minimum of a one-month rebate on Internet charges to those affected. Must have cost their profit line a ...
If a Telus customer is under a two year contract (expiring July of 2021), for TV, Internet and home phone, is Telus able to raise the cost of my internet? I just assumed that the quoted price I received at the time of entering into the contract, that my price would remain the same for the duration of the contract, for all 3 services. I would greatly appreciate your thoughts on this.
Thanks very much!
Same here. Called to inquire about it as I was suprised to see a $5 increase in my internet services. The first customer service rep I spoke with was very nice and said she'll forward me to loyalty and said to inquire and request for price tag of no increase since I signed in for a two year contract. Second person I spoke with, John, was being very abrupt and rude in speaking with me. I did get a $5 off for a duration of 6months though but it was a very awful experience.
Hey guys
FYI:
Anyone who was impacted by the email outage has an auto 5$ discount on their bill to offset the increase. :)
